FOX & RACCOON

FAQ


Where are you located? Do you charge travel fees? We are located in Southern California, in the Orange County and Inland Empire areas. If traveling to your wedding/session location requires flight fees, overnight stays (hotel), or is more than an hour drive away, we will give you an estimated travel cost to review. We aim to pick the best prices to meet your budget goals. If travel fees are necessary, the estimated cost will be sent to you before booking your date.

How do we book our wedding? Once we connect via email, we like to schedule a time to meet for coffee, brunch, or tacos and get to know each other. (If we cannot meet in person, then we will schedule a skype call or similar platform.) We feel it is valuable to connect with one another before booking your wedding so that we can ensure we are the right fit for each other. Your wedding date and location is required before booking. Once you’re ready to book your date, we will send over the contract for you to review and sign. After that, there is a 50% non-refundable retainer immediately due in order to book your wedding date with us. Your wedding date will not be booked until payment is received. The remaining balance is then due 20 days before your wedding date.

How many photos will I receive? Depending on the length of your wedding, and the amount of moments happening, we usually send over between 300-800 photos.

Can I have the raw or unedited images? No, you will only receive the professionally edited high-resolution digital images.

When will I receive our photos? In slow seasons, you can expect to receive your wedding photos in 4-5 weeks and in busy seasons, you can expect to receive your wedding photos in 8-10 weeks from your wedding date. For all other photo sessions, we typically deliver your photos in 2-6 weeks.

How do I receive my photos? We will email you a link with a password to your private online gallery. There you can view, share, and download your digital photos. All photos are available for download at the highest resolution. Your online gallery will be available to you for 3 months, allowing you plenty of time to download your collection.

Still have questions? Contact us here.